Telephone Service

Monthly Rates for Voice Mail Services:

Basic Service

Holds up to 10 messages, of up to two minutes each. Messages can be kept for seven days. This is usally room for a single person or small family.

Enhanced Service

Holds up to 10 messages, of up to two minutes each. Messages can be kept for seven days and it features mailbox to mailbox capability.

Deluxe Service

Holds up to 20 messages, of up to two minutes each. Messages can be kept for 14 days and it features mailbox to mailbox capability. This is usually a perfect solution for small to medium-sized businesses.

Premium Service

Holds up to 40 messages, of up to two minutes each. Messages can be kept for 14 days and it features mailbox to mailbox capability. This is better for large businesses or people who travel alot.

Greeting Plus

This is for outgoing greetings only and no incoming messages. For example, businesses can quickly and easily provide standard and often-requested information such as daily specials, office hours and special instructions for callers. The greeting can last up to three minutes.

Local Monthly Exchange Service Rates for
Anderson, Brooklet, Clito, Portal, Stilson:

Local Monthly Exchange Service Rates for
Nevils:

Call Waiting: Informs you that another party is trying to contact you while you are engaged in a telephone conversation. You can answer the incoming call and talk privately without losing the original party. You can also alternate between parties. l. When you are notified of the incoming call by a Call Waiting alert tone, depress and release the hookswitch to put the original party on hold. You are then connected to the calling party. 2. To alternate between parties, depress and release the hookswitch once for each transfer. Note: Each conversation between you and one of the other parties is private. 3. If you wish to end the original conversation when you hear the Call Waiting alert tone, simply hang up. Your telephone then rings and you are connected to the calling party. To temporarily Cancel call waiting - before calling. 1. Listen for dial tone. 2. If you have a touch tone phone, dial *70; for a rotary phone dial 1170. 3. When you get a second tone, dial the number you wish to reach. Note: There is no charge for this feature but you must request it. back to top Call Forwarding: Automatically forwards your calls to another location when you plan to be away from your telephone for an extended period of time or you do not wish to receive any calls. Note that you, not the originating party, are billed for any toll charges when the forward-to-number is outside your local area. If you have Call Forwarding, it is one of the following types: Variable Call Forwarding to Any Number Immediately. With this option, you select the forward-to-number when you activate Call Forwarding. Use the activation procedure for your type of system. To activate this feature, dial *72 and wait 4 seconds for dial tone, then dial the forward-to-number and wait 4 seconds for 2 short tones. The called number is stored and Call Forwarding is activated. If you wish to notify the forward-to-party of the Call Forwarding condition, wait another 4 seconds and the call will be placed. To deactivate this feature and restore normal service, dial *73 and wait 4 seconds for two short tones; then hang up. For Variable Call Forwarding, your telephone receives a burst of ringing when a call is forwarded. This indicates that the Call Forwarding feature is activated and also serves as a reminder to deactivate the Call Forwarding feature, if desired. Note: With Fixed and Variable Call Forwarding you cannot answer your telephone until you deactivate the Call Forwarding feature; however, you can originate calls. . back to top Speed Calling: Lets you store 8 or 30 frequently called numbers and place such calls by dialing one or two-digit codes. This includes long distance numbers that are accessible by direct distance dialing (l-XXX-XXXX or l-XXX-XXX-XXXX). Speed Calling is available in the following two forms the first enables you to initiate and change the codes from your telephone (described below); the second prevents you from initiating and changing preestablished codes from your telephone, and is initiated at the Telephone Company. 8-Number Option. With this option, your Speed Calling codes are the single digits 2 through 9. Enter up to 8 names and numbers in the convenient record on the reverse side. 30-Number Option. With this option, your Speed Calling codes are the double digits 20 through 49. Enter up to 30 names and numbers in the convenient record on the reverse side. 1. To enter a Speed Calling code, dial 74 and wait 4 seconds for a dial tone. 2. From the available code numbers, dial the code number you wish to substitute for the directory number. 3. Dial the directory number to be stored that corresponds to the code number selected in step 2 and wait 4 seconds* for 2 bursts of dial (confirmation) tone; then hang up. 4. Repeat step 1 through 3 for each number to be stored, using a different code number each time. If you wish to replace a previously stored number with a new one, repeat steps 1 through 3. To use a Speed Calling code that has been programmed for your telephone, dial the selected code number and wait 4 seconds* for the call to be placed. . back to top Three Way Calling: Allows you to add a third party to a previously established connection. If either party hangs up after the conference, you are still connected to the remaining party. 1. To initiate Three-Way Calling, depress and release the hookswitch to put the original party on hold. Listen for three bursts of dial tone followed by a steady (normal) dial tone. 2. Dial the number of the third party. When this party answers you can talk privately. When you are ready to establish the conference connection, depress and release the hookswitch. Note: If the third party does not answer or the line is busy, depress and release the hookswitch and you are reconnected to your original party. 3. When the originating party hangs up, all parties are disconnected and the call is completed. . back to top Call Transfer: Call transfer is a modified 3 way calling feature that allows you to hang up on an established 3 way call without disconnecting the other two parties. back to top Wake Up Service: To activate a wake up call the subscriber dials a two digit access code (75) followed by a 4 second wait. (Touch tone subscribers may dial # instead) A coded dial tone is heard followed by a steady dial tone. The subscriber then dials the desired wake up time in hours and minutes (24-hour clock) format. If the data entered from the phone is acceptable, a confirmation tone and permanent signal sequence is heard 75 (#) hours & minutes (#) for touch tone phones, 75 (4 second wait) hours & minutes for rotary phones. To change a wake up time, follow the same procedure used to activate a wake up Call. The old wake up time is canceled and the new wake up time is activated. back to top Do Not Disturb: Allows you to prevent unwanted incoming calls. Only calls with your personal ID number will be allowed to reach you. To activate press *78 for touch tone or dial 1178. To Cancel press *79 for touch tone or dial 1179. To change ID press *10 for touch tone or dial 1110 back to top Additional Personal Ringing: Allows you to have up to 3 telephone numbers with unique ringing and call waiting tones. Activation is administered by the Telephone Company. back to top Warm Line: Allows you to call a predesignated number by lifting the handset. When your phone is off-hook for a designated length of time, it automatically rings the number programmed. Activation and changes are administered by the Telephone Company. back to top Repeat Dialing: Will keep dialing the number for you automatically, until your call gets through. When you get a busy: 1. Hang up, then lift receiver and listen for dial tone. 2. Press *66 for touch tone or dial 1166. 3. If the line is busy, listen for 3 beeps or an announcement. Hang up. You will hear a short-short-long ring when the line is free. Your call will be completed when you lift the handset. To cancel repeat dialing, Press *86 for touch tone or dial 1186 and listen for a tone or announcement. back to top Call Return: Automatically returns the last call you received by dialing a code. Press *69 for touch tone or dial 1169 and listen for an announcement that gives you the phone number of the party that called you last. You may then return the call or if the line is busy hang up. You will hear a short-short-long ring when the line is free. To cancel call return, Press *89 or dial 1189. back to top Distinctive Ringing: Allows you to identify important calls by giving a special ringing pattern (short-long-short) to a list of numbers (up to 6). l. Press *61 for touch tone or dial 1161 to activate. 2. Listen to the voice instructions which will guide you through the steps of setting up your list. To cancel call return, Press *89 or dial 1189. back to top Preferred Call Forwarding: Allows you to create a list of phone numbers that are to be forwarded when they call you. To activate, Press *63 for touch tone or dial 1163. * For your convenience, if you have a pushbutton telephone with tone dialing service, you may avoid the 4-second wait by pressing the # symbol which is located on the bottom right button. back to top Selective Call Acceptance: Under Construction back to top Call Screening: Allows you to create a list of directory numbers from which you will not accept calls. To activate, Press *60 for touch tone or dial 1160. back to top Caller ID: Lets you see the calling party's phone number before answering a call. A customer provided display device is required to view calling numbers. back to top Caller ID (Deluxe): Lets you see the calling party's phone number before answering a call. A customer provided display device is required to view calling numbers. This feature allows a subscriber the opportunity to view the calling party's directory name, date, and the time. back to top Toll Control with PIN: This feature allows the subscriber, who is assigned Toll Restriction, the ability to dial an authorization code and over-ride the Toll Restriction on a per call basis. Subscribers who are assigned this feature are allowed to access the toll network through the use of a feature access code and special 1-7 digit PIN (Personal Identification Number) number. Incoming and local calls are not affected by this feature. When a toll call is attempted on the subscriber's line prior to dialing the access code and PIN, the call completion will be denied. TO ACTIVATE TOLL CONTROL WITH PIN: Subscriber goes off hook. Dial (*13) Dial PIN number (1-7 digits) Dial (#) or wait for coded dial tone. Place Toll Call. Subscriber goes off hook. TO CHANGE PIN NUMBER: Dial PIN change access code (*12) Wait for coded dial tone. Dial old PIN number, followed by # Wait for coded dial tone. Dial new PIN number, followed by # Wait for coded dial tone. Dial new PlN number. Wait for confirmation tone. Feature not available on rotary phones. back to top .